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Support

Support2018-02-22T11:10:24+00:00
  • Soken, as manufacturers of all our heat sealer range, have an in depth working knowledge of your equipment. Consequently, our team of engineers and service personnel are on hand to talk to you personally, to answer your questions and assist with your queries.

  • All our sealers are covered by a 1 year guarantee for both parts and labour. We offer a service facility, usually with a 24 hour turnaround.

  • As we assemble our equipment in our factory, located in Bedfordshire, we hold all spare parts in stock for next day delivery.

  • User manuals are provided with all sealers, with supporting videos on our website showing the operating method of your equipment. For larger linear sealers, we can commission these for you, so you are all set-up and ready to run your production.

  • We respond quickly to requests, always mindful that your production is paramount. We offer a friendly, helpful and efficient service and will never put you ‘on hold’!